Privacy Policy

Super Obvious Pty Ltd ACN 646 093 012 collects your personal information:

  • when you ask us to provide you with information about our products and services;
  • to arrange, provide, manage and improve financial products and services for you;
  • to identify you;
  • to investigate and protect against fraud and unlawful activity;
  • to comply with laws which apply to us including anti-money laundering and counter-terrorism financing and tax laws, assist regulatory authorities and protect our lawful interests; and
  • subject to our legal obligations and your request to opt-out, to provide you with promotional information about financial products and services (we may also share your personal information with our related bodies corporate and joint promotion partners for this purpose).

How do we collect your info?

We only collect your personal information by lawful and fair means. We’ll generally collect your personal information directly from you (for example, when you apply for or request information in relation to a product or service online or over the phone). We’ll also collect your personal information during the course of our relationship with you, which may include recording your interactions with us. Occasionally we may collect personal information about you from other sources including other members of the Super Obvious group, public sources, information brokers and third parties.

What if you don’t provide your info to us?

You don’t have to give us your personal information. However, if you don’t, we may not be able to provide our products or services, or more information about them.

Who do we share your info with?

Sharing info within Super Obvious

We may share your information with other members of the Super Obvious Group, Ellerston Capital Limited ACN 110 397 674  . This helps us offer you a high quality customer experience.

Sharing your info with others

We may also share your personal information with:

  • businesses that help us to provide our products and services to you – for example, trustees, administrators, custodians, auditors and providers of banking, insurance, marketing, advertising, valuation, technology and data processing services;
  • government and law enforcement agencies or regulators, including courts and tribunals;
  • your executor, administrator, trustee, guardian or attorney;
  • your agents, such as financial or legal advisers, or person with power of attorney;
  • credit reporting agency and other persons to verify your identity; or
  • organisations involved in our funding arrangements – like investors, advisers, researchers and rating agencies.

Disclosure to a credit reporting agency to verify your identity

We may disclose your name, residential address and date of birth to a credit reporting agency and ask the credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth). The credit reporting agency may prepare and provide us with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified by a credit reporting agency, please let us know so that we can discuss other options with you.

Sharing your information as required or permitted by law

From time to time we may also share your information:

  • as required or permitted by any law. For example, in response to a subpoena or to the tax office following a direction issued under taxation laws; or
  • in accordance with your consent (which may be express or inferred from the circumstances).

We take steps to ensure your info remains confidential

We will take all reasonable steps to ensure that these entities and organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.

Overseas recipients

We may disclose your personal information to overseas recipients who provide technology services to us and who are located in the United States. We will take reasonable steps to ensure that any overseas recipient of your personal information complies with the Australian Privacy Principles.

Where to find our Privacy Policy

Our Privacy Policy is available at and it contains information about how you may access and seek correction of your personal information, complain about a breach of the APPs by us and how we will deal with such a complaint. If you have any concerns about your privacy, please feel free to contact us by email at, telephone on 0402 165 480 or send us a letter to Level 6/241 Commonwealth St, Surry Hills NSW 2010

This privacy collection notice was last updated on 11 Oct 2021. 

Collection of your personal info

What is personal information?

Personal information includes any information or opinion about an identified individual, or information from which a person’s identity can be reasonably determined. The information or opinion will still be personal information whether it is true or not, and regardless of whether we have kept a record of it.

The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services to you.

What kinds of personal information do we collect and hold?

The types of personal information we collect and hold may include your: 

  • name; 
  • date of birth;
  • contact details (including your residential address, email address and mobile number);
  • device information (such as device type, operating system, IP address, geo-location information and connection information);
  • biometric information (such as video footage or photographs of your face);
  • identification documents and related government identifiers (such as your driver licence, passport and Medicare information); 
  • financial details (including bank account information and internet banking log-in details); 
  • tax file number (TFN); and
  • transaction information and records of our interactions with you.

Why do we collect your info and how do we use it?

We may collect and use your personal information:

  • to provide you with information about our products or services;
  • to arrange, provide, manage and improve financial products and services for you (this includes processing your application for a financial product, and opening, administering and maintaining your membership/client account and records);
  • to verify your identity, to verify your bank account information, and investigate and protect against fraud and unlawful activity;
  • to comply with laws which apply to us, including laws which help us to combat financial crime (such as anti-money laundering and counter-terrorism financing laws, and economic and trade sanctions laws) and the Superannuation Industry (Supervision) Act 1993 (Cth));
  • to assist regulatory authorities and to protect our lawful interests; and
  • subject to our legal obligations and your request to opt-out, to provide you with promotional information about financial products and services (we may also share your personal information with our related bodies corporate and joint promotion partners for this purpose).

What laws require or authorise us to collect personal information?

We are required or authorised to collect:

  • certain identification information about you by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and Anti-Money Laundering and Counter-Terrorism Financial Rules Instrument 2007 (No. 1) (Cth); and
  • your tax file number, if you choose to provide it, by taxation laws including the Income Tax Assessment Act 1936 (Cth), Taxation Administration Act 1953 (Cth) and in accordance with the Superannuation Industry (Supervision) Act 1993 (Cth).

Accessing and correcting your personal info

You may request access to, or correction of, the personal information that we hold about you by contacting us.

We will provide our reasons if we deny any request for access to, or correction of, personal information. You can make a complaint (see section 8) in the event you are not satisfied with the reasons provided for denial of your request.

Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.

There is no fee for requesting access to your personal information, requesting correction of your personal information or for us to make any corrections to your personal information.

Sometimes we might charge a fee to cover the time we spend finding and putting together information you want. If there’s a fee, we’ll let you know how much it is likely to be, so you can choose if you want to go ahead.


We take care to protect your personal information and employ a range of technical and administrative procedures to protect such information from unauthorised disclosure or loss. For example:

  • access to information systems is controlled through identity and access management;
  • employees are bound by internal information security policies and are required to keep information secure;
  • all employees are required to complete training about information security; and
  • We regularly monitor and review our compliance with internal policies and industry best practice.

We keep personal information in physical and electronic records, both at our own premises and with the assistance of our service providers.

If you are considering sending us any personal information through our website or other electronic means, please be aware that the information may be insecure in transit. particularly where no encryption is used (e.g. email).

We take reasonable steps to destroy or permanently de-identify any personal information when we no longer need it – for example, for business or legal reasons.


We collect non-personal information about users of our website, including information on which areas of the website are most often accessed, how users navigate through the site and interact with pages (including fields completed in forms and applications completed), how long visitors visit those areas, and other information such as browser type, operating system and IP addresses to help us manage and improve our website.

We store information that we collect through cookies, log files, and/or third party site traffic software to create profiles of users generally.

We won’t ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.


A "cookie" is a small text file which is placed on your internet browser and which we access each time you visit our website. When you visit the secured pages of our website (i.e. pages that you have to provide login details to access) we use cookies for security and personalisation purposes. When you visit the unsecured pages of our website (i.e. public pages that you can access without providing login details) we use cookies to obtain information about how our website is being used.

You may change the settings on your browser to reject cookies, however doing so may prevent you from access the secured pages of our website.


Super Obvious uses remarketing services to advertise third party websites to previous visitors. This could mean we advertise to previous visitors who haven’t completed a task on our site. This could come in a variety of forms, such as Facebook ads or Google search results pages. Of course, any data collected will be subject to this policy, as well as the privacy policy of other remarketing services used by Super Obvious. You can opt out of cookie-based advertising. If you have any questions, please email us at or call us at 0402 165 480


When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so.

Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent.


We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.

Links on our website

Our website may contain links to third party websites. We advise that the terms of this policy do not apply to external websites. If you wish to find out how any third parties handle your personal information, you will need to obtain a copy of their privacy policy.


We may use your personal information to provide you with information about products and services, including those of third parties, which we consider may be of interest to you.

We may also provide your details to other organisations for specific marketing purposes.

You may opt out at any time if you no longer wish to receive marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request by emailing us at

 Changes to this policy

We may make changes to this policy from time to time, without notice to you. An up-to-date copy of this policy is available on our website.

Aboriginal flag
Torres Strait Islander Flag

Super Obvious acknowledges the Traditional Custodians of the lands on which we operate and pay our respects to Elders, past, present and emerging. We recognise the enduring relationship First Nations peoples have with the country and that sovereignty was never ceded.