We only collect your personal information by lawful and fair means. We’ll generally collect your personal information directly from you (for example, when you apply for or request information in relation to a product or service online or over the phone). We’ll also collect your personal information during the course of our relationship with you, which may include recording your interactions with us. Occasionally we may collect personal information about you from other sources including other members of the Super Obvious group, public sources, information brokers and third parties.
You don’t have to give us your personal information. However, if you don’t, we may not be able to provide our products or services, or more information about them.
Sharing info within Super Obvious
We may share your information with other members of the Super Obvious Group, Ellerston Capital Limited ACN 110 397 674 . This helps us offer you a high quality customer experience.
Sharing your info with others
We may also share your personal information with:
Disclosure to a credit reporting agency to verify your identity
We may disclose your name, residential address and date of birth to a credit reporting agency and ask the credit reporting agency to provide an assessment of whether the personal information so provided matches (in whole or in part) personal information contained in a credit information file in the possession or control of the credit reporting agency to assist in verifying your identity for the purposes of the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth). The credit reporting agency may prepare and provide us with such an assessment and may use your personal information including the names, residential addresses and dates of birth contained in credit information files of you and other individuals for the purposes of preparing such an assessment. If you disagree with having your identity verified by a credit reporting agency, please let us know so that we can discuss other options with you.
Sharing your information as required or permitted by law
From time to time we may also share your information:
We take steps to ensure your info remains confidential
We will take all reasonable steps to ensure that these entities and organisations are bound by confidentiality and privacy obligations with respect to the protection of your personal information.
We may disclose your personal information to overseas recipients who provide technology services to us and who are located in the United States. We will take reasonable steps to ensure that any overseas recipient of your personal information complies with the Australian Privacy Principles.
This privacy collection notice was last updated on 11 Oct 2021.
What is personal information?
Personal information includes any information or opinion about an identified individual, or information from which a person’s identity can be reasonably determined. The information or opinion will still be personal information whether it is true or not, and regardless of whether we have kept a record of it.
The information that we seek to collect about you will depend on the products or services that we provide. If you do not allow us to collect all of the information we request, we may not be able to deliver all of those services to you.
What kinds of personal information do we collect and hold?
The types of personal information we collect and hold may include your:
Why do we collect your info and how do we use it?
We may collect and use your personal information:
What laws require or authorise us to collect personal information?
We are required or authorised to collect:
You may request access to, or correction of, the personal information that we hold about you by contacting us.
We will provide our reasons if we deny any request for access to, or correction of, personal information. You can make a complaint (see section 8) in the event you are not satisfied with the reasons provided for denial of your request.
Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
There is no fee for requesting access to your personal information, requesting correction of your personal information or for us to make any corrections to your personal information.
Sometimes we might charge a fee to cover the time we spend finding and putting together information you want. If there’s a fee, we’ll let you know how much it is likely to be, so you can choose if you want to go ahead.
We take care to protect your personal information and employ a range of technical and administrative procedures to protect such information from unauthorised disclosure or loss. For example:
We keep personal information in physical and electronic records, both at our own premises and with the assistance of our service providers.
If you are considering sending us any personal information through our website or other electronic means, please be aware that the information may be insecure in transit. particularly where no encryption is used (e.g. email).
We take reasonable steps to destroy or permanently de-identify any personal information when we no longer need it – for example, for business or legal reasons.
We collect non-personal information about users of our website, including information on which areas of the website are most often accessed, how users navigate through the site and interact with pages (including fields completed in forms and applications completed), how long visitors visit those areas, and other information such as browser type, operating system and IP addresses to help us manage and improve our website.
We store information that we collect through cookies, log files, and/or third party site traffic software to create profiles of users generally.
We won’t ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes we may invite you to send your details to us via private messaging, for example, to answer a question about your account. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions.
You may change the settings on your browser to reject cookies, however doing so may prevent you from access the secured pages of our website.
When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so.
Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent.
We make reasonable efforts to ensure that the most up-to-date security measures are used on our website to protect your personal information. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure. You use our website at your own risk.
Links on our website
We may use your personal information to provide you with information about products and services, including those of third parties, which we consider may be of interest to you.
We may also provide your details to other organisations for specific marketing purposes.
You may opt out at any time if you no longer wish to receive marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request by emailing us at email@example.com
We may make changes to this policy from time to time, without notice to you. An up-to-date copy of this policy is available on our website.